WE HAVE TEMPORARILY OPENED ACCESS TO THE PHYSICIAN TOOLKIT TO ALLOW MEMBER AND NON-MEMBER PHYSICIANS AND THEIR STAFF TO ACCESS FIRE RECOVERY RESOURCES.
If you need additional assistance, please reach out to us!
LACMA MEMBERS-ONLY
Physician Toolkit
Your go-to resource for practice success and patient care, offering tools, education, information and resources to support physicians and enhance patient care.
2025 Fire Recovery | Tools, resources, information, and support for physicians, practices, staff, and patients
Information for Healthcare Providers
Health Net | Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:
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Emergency prescription refill guidelines.
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Escalating approvals to reduce approval turnaround times.
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Approval for out-of-network treatments when in-network resources are unavailable.
L.A. Care Health Plan | Service Updates for L.A. Care Members
L.A. Care understands that during this emergency some members may have to seek out-of-network services. This may happen if a member's usual provider is unable to work because the facility is shut down, or the provider is directly impacted by the fires. For guidance in this situation, please call one of the following numbers:
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Medi-Cal 1-888-839-9909
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L.A. Care Covered ™ 1-855-270-2327
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PASC-SEIU Plan 1-844-854-7272
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L.A. Care Medicare Plus 1-833-LAC-DSNP (1-833-522-3767) (TTY: 711)
Patient Communications
Clear communication builds trust during difficult times.
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Send a patient update via email or patient portals.
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Reassure patients their care matters and explain temporary care options.
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Use LACMA’s patient communication template for initial outreach.
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Post regular updates on your practice’s social media channels.
Prescription Information
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Medi-Cal 1-888-839-9909
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Health Net 1-800-641-7761
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L.A. Care Covered ™ 1-855-270-2327
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PASC-SEIU Plan 1-844-854-7272
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L.A. Care Medicare Plus 1-833-LAC-DSNP (1-833-522-3767) (TTY: 711)
Mental Health
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Los Angeles County Department of Mental Health 1-800-854-7771
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Carelon Behavioral Health 1-877-344-2858
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National Suicide Prevention Lifeline at (800) 273-8255 (TTY: 711) 24 hours a day, 7 days a week.
Ways to Help Physician Practices
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Donate to the PHC Disaster Relief Fund | Donations to the Disaster Relief Fund will be used to reestablish the delivery of medical care to areas of California affected by disasters by providing physicians who are victims of disasters with financial assistance to help restore their medical practices.
